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Session Evaluation

Session

Education Abroad (EA)

Bridge Over Troubled Waters: Managing Agitated Students/Parents and Managing Yourself

Sunday, October 27, 2024
2:15 PM – 3:15 PM EDT
Location: Meeting Room 22
Education abroad programs are highly rewarding but also high-stress experiences for students. A challenge that education abroad advisors face is managing the expectations of the students and parents they work with. This session will discuss how you can work through challenging conversations and how to take care of yourself as well.

Learning Objectives:

  • During our presentation, attendees will learn specific communication techniques to set boundaries, de-escalate conflicts, and engage in constructive dialogue with upset students or parents
  • Attendees will learn how to cope with stressful conversations and practice self-care in their work.
  • Attendees will reflect on their previous experiences managing high-stress situations and identify how they could alter their approach with future cases.